TERMS AND CONDITIONS
1. What services do I provide ?
My work consists of designing Visual Identities including logos and other visual elements that represent the essence and values of your brand. I also create names, slogans, messages, voice tones and other verbal elements that communicate your personality and purpose.
2. Do I offer printing services ?
I do not offer printing services directly. However, I can provide you with the final files in formats suitable for printing, so that you can use them with print providers of your choice.
3. How do you deliver the finished work?
I deliver the finished work in a professional and convenient way for you. Here's how I deliver:
- Digital format: Most brand design work is delivered in digital format. This includes files in formats such as JPEG, PNG, SVG, TIFF or PDF, which are widely used and compatible with different platforms and applications.
- File organisation: I ensure that files are organised in a clear and structured way for ease of use and access. This may include creating separate folders for different elements of the design, such as the logo, colour palette and fonts.
- Electronic delivery: Final files can be delivered via electronic means such as email, cloud storage services or file transfer platforms. I use secure and reliable methods to ensure safe delivery of files.
- Instructions and usage guides: Along with the final files, I can provide you with instructions and usage guides to make the most of your visual identity. These instructions may include guidelines on the correct use of the logo, size recommendations and applications in different media.
- Additional options: If you would like to receive a hard copy of design elements such as business cards or corporate stationery, I can discuss additional delivery options and coordinate the shipping of printed materials.
4. Do I have a standard contract or work agreement and what are my cancellation or refund policies?
I have a standard contract or work agreement that sets out the terms and conditions to protect both our interests.
My cancellation and refund policies are as follows:
- When starting a project, a retainer is required to secure my commitment and time dedicated to your project. This retainer is non-refundable in the event of cancellation by the client.
- However, if at any time you decide to discontinue the project, you are entitled to acquire the results of the processes already completed up to that point.
- I understand that exceptional circumstances may arise, and I am open to discuss particular cancellation on a case-by-case basis. I always seek to maintain a professional and satisfactory relationship with my clients, so I am willing to consider alternative solutions in exceptional situations.
TERMS OF SALES
Clause 1:
If the client decides to terminate the contract and not continue to work with Dax Yves once the project has commenced, the percentage paid in advance will not be refunded.
Clause 2:
If Dax Yves ceases to provide the services for any reason it will receive payment for the services provided up to that date and the client will be entitled to a 10% discount.
Clause 3:
Dax Yves undertakes to create, develop and manage the project within the agreed timescale, provided that the Customer has all the materials and information necessary to complete the project. If all the information is available on time and the delivery date is not met, the Customer is entitled to a 10% discount on the agreed price.
Clause 4:
The Client undertakes to check the design, texts and data before commencing any printing, reproduction and/or publication process, and releases Dax Yves from all liability for any errors that may occur, insofar as they have not been communicated in advance and Dax Yves has not taken them into account as errors.
Clause 5:
The proposals presented by Dax Yves and not accepted by the Customer, imply the waiver of any right thereon and makes available to Dax Yves, as the author thereof, the use it wishes freely.
Clause 6:
Dax Yves will be able to show, whenever it sees fit, the work carried out on its web site, "daxyves.com", as well as on other platforms such as Facebook, Instagram, Linkedin, etc.
Clause 7:
This agreement does not include additional work that may result from changes in the Customer's development direction; should this be the case, Dax Yves will inform the Customer and may modify the quote by adding any increases that have occurred or may occur.
Clause 8:
Translations of texts, photographs and/or any services derived from the project and not covered by the contract will be provided by the Client or will be the subject of a separate quotation.
Clause 9:
The exploitation rights of the solution provided belong to Dax Yves until 100% payment has been made by the Customer.
Clause 10:
The Customer is entitled to two modifications. All additional modifications will be invoiced separately. And a modification will be presented on another day so that the client has an idea of what the project will look like. But if the customer ultimately decides to keep the original proposal (without the modifications), the costs of these additional modifications will not be refunded.
Sincerely,
RAMANANTENASOA Tantely Yves, aka. Dax Yves.
hello@daxyves.com
+261 32 14 706 54